Privacy policy
Privacy Policy
Last updated: September 2026
The Social Work Practice Hub respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what personal information may be collected when you visit our website, download a resource, make a purchase, join our mailing list or contact us, how that information may be used and the choices available to you.
1. Information we may collect
Depending on how you use the website, we may collect information including:
• your name and email address
• billing and transaction information when you make a purchase
• information you provide when contacting us
• information about resources you purchase or download
• your marketing preferences
• technical information such as your IP address, browser, device and how you interact with the website
Payment information is processed through the payment services available through our Shopify store. We do not need to receive or store your complete payment card details ourselves.
2. How we use your information
We may use personal information to:
• process purchases and provide digital resources
• provide requested free resources
• communicate with you about an order or enquiry
• manage the Hub mailing list where you have subscribed
• send marketing emails where you have chosen to receive them
• operate, maintain and improve the website
• understand how the website and resources are used
• protect the website and help prevent fraud or misuse
• comply with applicable legal or regulatory requirements
3. Email and marketing
We will only send marketing communications where we have an appropriate basis to do so.
You can unsubscribe from marketing emails at any time using the unsubscribe link contained in the email.
Unsubscribing from marketing does not prevent us from sending necessary communications relating to a purchase, download or enquiry.
4. Shopify and other service providers
Our online store is powered by Shopify.
Shopify processes certain personal information when you visit or use the website and when you make a purchase. Information may also be processed by other service providers that help us operate the website, process payments, provide digital downloads, manage communications, analyse website use or provide other necessary services.
These providers may process information in countries other than the country in which you live.
You can find further information about how Shopify handles personal information in the Shopify Consumer Privacy Policy.
5. Cookies and similar technologies
The website may use cookies and similar technologies to operate correctly, remember preferences, understand website use and support functionality provided by Shopify and other services.
Where required, you will be given choices about non essential cookies through the website’s privacy or cookie controls.
6. Sharing personal information
We do not sell your personal information.
We may share information with Shopify and other service providers where necessary to operate the website, process transactions, provide resources, manage communications or provide other services on our behalf.
We may also disclose information where required by law or where reasonably necessary to protect our legal rights or prevent fraud or misuse.
7. How long information is kept
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business records and meeting applicable legal or regulatory requirements.
8. Security
We take reasonable steps to protect personal information. However, no online service or method of electronic communication can be guaranteed to be completely secure.
Please do not send sensitive or confidential personal information through ordinary email unless it is necessary and appropriate to do so.
9. Children’s information
The website and online store are intended for adults.
Some Hub resources are designed to be used by professionals, parents or carers with children and young people. This does not mean children are expected to provide their personal information to the website.
We do not knowingly collect personal information directly from children through the online store.
10. Your rights
Depending on the law that applies to you, you may have rights relating to your personal information, including rights to request access to, correction of or deletion of information and, in some circumstances, to object to or restrict its use or request a copy of it.
You may contact us if you wish to exercise a privacy right or have a question about how your information is handled. We may need to verify your identity before responding to certain requests.
11. Third party websites
Our website may contain links to third party websites or services. Their privacy practices are governed by their own privacy policies and we are not responsible for how those third parties handle information when you leave our website.
12. Changes to this Privacy Policy
We may update this Privacy Policy where our services, practices or applicable requirements change. The current version and its last updated date will be available on this website.
13. Contact
If you have a question about this Privacy Policy, how your personal information is handled, or wish to exercise a privacy right, please contact:
The Social Work Practice Hub
hello@thesocialworkpracticehub.co.uk