Refund policy

Digital Products & Refund Policy

Last updated: September 2026

The Social Work Practice Hub provides digital resources. Unless clearly stated otherwise, no physical product will be sent to you.

Digital downloads

Premium resources are supplied electronically following purchase. Once payment has been successfully processed, your resource will normally be available to download immediately or through the download link provided.

Please ensure that the email address provided when purchasing is correct.

Changing your mind

Because our resources are digital products that can be accessed or downloaded following purchase, refunds are not normally provided simply because you change your mind after accessing or downloading the resource.

This does not affect any cancellation or other consumer rights that apply to you by law.

If something is wrong

Please contact us if:

• you cannot access the resource you purchased
• you receive the wrong resource
• the file is faulty or cannot be used as intended
• the resource is materially different from its description
• you are charged incorrectly or more than once

We will look into the problem and, where appropriate, provide a replacement download, correct the issue or provide a refund.

Refunds

Where a refund is agreed, it will normally be made to the original payment method. The time taken for the refund to appear may depend on your bank or payment provider.

Your consumer rights

Nothing in this policy limits or excludes any rights or remedies you may have under applicable consumer law.

Contact

If you experience a problem with a purchase, please contact:

The Social Work Practice Hub
hello@thesocialworkpracticehub.co.uk

Please include your order number and a brief description of the problem where possible.